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Woja's Avatar
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Default Letter to Rapidshare after they closed my accounts

So like you all know by now, Rapidshare locked my account - all the fraud nonsense. Anyway, I decided to write them and give them a piece of my mind (more as a way of letting off some steam than really thinking it would do me any good).

I thought I'd share it with you guys. Maybe you can use some of this for yourselves if the same thing has happened to you.

Quote:
Hello

I just wanted to say that the main reason I have always sticked to Rapidshare is the excellent customer support.
You have always been friendly and helpful and have always taken care of your customers.
I guess now you have decided that giving good service and support just isn't financially beneficial enough anymore.

So now, you're telling me that in order to even find out WHY my accounts were abruptly closed, and why you are accusing me of conducting fraudulent behavior, I have to sit on my hands for four to six weeks.
Four to Six weeks?! Are you kidding me? Are you cheating so many customers that your legal department now needs four to six weeks to make up a reason for closing accounts?

It would seem that you are randomly locking all accounts that have accumulated points as these accounts don't get you any extra cash anymore, and are likely becoming a liability.
All my accounts that were locked DID NOT HAVE ANY FILES IN THEM, so I would really like to know the reason for you locking them.

Anyway, I initially purchased this account, and renewed it with money for a while.
I was actually considering purchasing another account since with the new system I cannot create a new account for myself.
I have also brought you many customers in the past, including both my brother and sister, and many friends (not including members of my forums).
I have asked my friends and siblings to promise me that they will never again purchase Rapidshare accounts. You will also never see another cent from me or my friends so long as you continue with your bullying and randomly closing your CUSTOMERS' accounts, without so much as an explanation or warning.

I am sure Hotfile, Megaupload, Fileserve and Netload are having a field day now that you are literally throwing customers at them.

Regards,
Your EX customer.
xxx



From: RapidShare AG - Support Team <[email protected]>
To: xxx
Sent: Mon, June 28, 2010 11:20:25 AM
Subject: Re: [Ticket#xxxxxx] Account closed

Hello,

Our legal department will get in contact about these accounts, please note
that this can take up four to six weeks.


Best regards,

Support Team

RapidShare AG
Gewerbestrasse 6
6330 Cham
Switzerland

Fon: +41 41 748 78 80 begin_of_the_skype_highlighting**************+41 41 748 78 80******end_of_the_skype_highlighting

Fax: +41 41 748 78 99

Web: http://www.rapidshare.com
Email: [email protected]

xxx schrieb:

> Hello
>
> I tried logging into my account #xxxxxx today and got an error saying the
> username/password are incorrect.
> I checked the "Extend account option" and it says something like "Fraud
> detected, Account xxxxx: This Account has been locked by our Abuse-Team."
>
> I have been a loyal Rapidshare member for many years now. I have always had
> nothing but good things to say about your excellent support and service, and
> have recommended many of my friends to your service.
> What is the meaning of this message?
> I have not done anything "fraudulent" with this account. Can you please tell
> me
> what the reason is for locking my account and all the accounts related to this
>
> account WITH NO PRIOR NOTICE and WITHOUT WARNING.
>
> I am very disappointed with this, and feel that Rapidshare may have taken a turn
> for the worse now, treating it's customers like this.
>
> I would very much like an explanation for this and to have my account/s
> unlocked
> as soon as possible.
>
> Thank you and best regards,
> xxxx
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Default

Quote:
Originally Posted by Woja View Post
So like you all know by now, Rapidshare locked my account - all the fraud nonsense. Anyway, I decided to write them and give them a piece of my mind (more as a way of letting off some steam than really thinking it would do me any good).

I thought I'd share it with you guys. Maybe you can use some of this for yourselves if the same thing has happened to you.
Good for you!!

I would have done the exact same thing!
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ilyathereis's Avatar
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Default

I believe that those this happens to never hear from Rapidshare again or later receive a glib reply stating that the account closing was justified despite zero evidence -- a mere form letter, akin to those which Bank of America in the U.S. is notorious for. Unfortunately, this is what you'll likely receive in your email inbox in four to six weeks time.

I have always recommended Rapidshare to friends and newcomers to forums far and wide as well. No more, though.

Everyone: it's time to look further afield, as Rapidshare has closed its biggest contributors' accounts, Woja's accounts and rightfully earned points included.

My first upload to Rapidshare was in the fall of 2007.

The consequences of Rapidshare's self-destructive behavior are:

- The sway of Rapidshare's influence is no more.
- Its Alexa ranking will go down.
- Rapidshare's membership will continue to decrease (next month, who will want to renew, much less create, an account??)
- The backlash has already started. People are already changing to File Serve, Megaupload, and other good filehosts that have long been overshadowed by Rapidshare's past, but no longer present, good behavior towards its paying members.
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you mean you even delete/transfer the files, and even without files they cancelled? if thats correct, it will be very intresting what they say about it, cuz as my point of view they dont have the right to do it
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Yeah, I transferred all the files to another account about a month ago.
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